Court Street Custom Fulfillment · Job Description
Full-time, 40 hrs/week, exempt · On-site at 640 Commons Drive, Fulton, MO

Role Summary

The Production Lead is responsible for the successful, on-time completion of all kitting and production work moving through the Court Street warehouse, with particular ownership of our key accounts — clients whose orders require special stickering, labeling, marking, and shipping handling. The most important part of the role: track all incoming client project requests, know what's coming down the line, set priorities, keep both high-stakes key account orders and steady day-to-day replenishment production moving correctly and on time, and will also perform some of the production work directly as needed.
The Production Lead directly manages production labor — requesting labor from the warehouse manager, training, day-to-day task assignment, quality control — and works closely with the Warehouse Manager to keep workflow, staffing, and shipping aligned.
This role is succeeding when:

• Key account orders go out correctly and on time, every time.
• Routine production keeps pace so no client order is held up by an out-of-stock.
• The production area is organized and supplies never run out, because they were ordered ahead of need.
• Processes are documented well enough that quality doesn't depend on one person's memory.
• Clients trust us, because we communicate clearly and deliver on promised deadlines.
• The team knows what to do from the moment they arrive and has the tools to work efficiently.

Key Responsibilities

Key Account Management

• Serve as the primary point of contact for key accounts, managing day-to-day client communication on order status, timelines, and issue resolution.
• Own each key account order start to finish: from the time it comes in from the client to the time it ships out.
• Maintain up-to-date documentation of exactly how each key account needs its orders handled: stickering, labeling, marking, packaging, and shipping requirements.
• Translate client requirements into clear floor instructions so staff can execute special handling correctly.
• Coordinate freight for key account shipments, including arranging pickups.
• Ensure key account orders are prioritized and go out correctly and on time, bringing any workload or scheduling conflicts to the Warehouse Manager's attention.

Production & Kitting Oversight

• Own the production calendar so all kitting and replenishment tasks are completed, organized, and tracked to completion.
• Prioritize across competing work at any given time — key account orders, routine production, and replenishment kitting for the smaller brands we regularly produce for — in conjunction with the Warehouse Manager.
• Efficiently deploy staff every morning and throughout the day based on that day's priorities.
• Perform quality control on kitted and packaged orders, including time studies as needed to support accurate production rates and client bids.
• Keep the workflow from organization to production to picking/shipping running smoothly and on schedule.

Team & Staff Supervision

• Oversee daily production and shipping staff.
• Set weekly working schedules for production/shipping staff, in coordination with the Warehouse Manager.
• Train full-time and seasonal production/shipping staff, including onboarding and evaluations.
• Mentor and develop team members, providing support and guidance as they build their skills.
• Address conflicts and performance issues within the team promptly, reporting significant crew performance problems to the Warehouse Manager.
• Secure adherence to company policies and guidelines.

Process Documentation & Improvement

• Author and maintain detailed, step-by-step written checklists and processes for kitting tasks, key account handling requirements, and packaging/labeling standards.
• Follow existing checklists precisely, while continually identifying and implementing more efficient ways to do the work.
• Keep documentation current as account requirements or processes change.
• Execute administrative and improvement projects assigned by warehouse management.

Supplies & Facility Organization

• Monitor and forecast usage of kitting and production supplies (stickers, labels, ribbon, poly sleeves, and similar materials), and purchase supply inventory as needed.
• Order supplies proactively so the team is never scrambling at the last minute.
• Keep the production facility area organized, clean, and safe, so materials are on hand and easy to find.

Qualifications & Skills

• 3–5 years of experience in warehouse operations, logistics, production, or account/client management; supervisory or lead experience preferred.
• Thrive in a fast paced, high pressure environment.
• Bachelor's degree preferred but not required; equivalent hands-on experience is welcome.
• Exceptional attention to detail and accuracy while working quickly and efficiently in a fast-paced environment.
• Strong project management instincts: able to track multiple concurrent priorities, anticipate what's coming, and sequence work accordingly rather than reacting to whatever's loudest.
• Able to both follow a detailed written checklist exactly and author new ones — identifying the most efficient way to do a task and writing it down clearly enough for someone else to repeat it.
• Comfortable owning quality control from start to finish, including on shipments with special handling requirements.
• Excellent written and verbal communication, both with clients and with the team, by phone and email.
• Self-starter with strong critical thinking and troubleshooting skills; solution-oriented.
• Genuinely enjoys teamwork and cares about developing people.
• Experience coordinating freight or shipping logistics.
• Comfortable with fulfillment/warehouse systems and Excel or similar spreadsheet tools; generally at ease with computers and basic software/hardware troubleshooting.
• Time-oriented, deadline-driven, and calm under the pressure of juggling several things at once.
• Ability to sit and/or stand for long periods.
• Enthusiastic, warm personality; curious and a lifelong learner.

Reporting, Hours & Compensation

Works closely with	Warehouse Manager (aligning staffing, scheduling, and floor execution)
Directly supervises	Production and shipping staff (full-time and seasonal)
Schedule	Full-time, exempt; typical hours 7:30 AM–4:00 PM, may flex with season and workload; heavier during the Oct–Jan holiday season, with limited PTO available then. Possibly open to less than 40 hours, but must be regular and reliable.
Location	On-site at 640 Commons Drive, Fulton, MO
Pay range	$20-26 per hour commensurate with experience
Benefits	15 days (120 hrs) PTO/year, non-rolling; paid holidays; optional health/dental/vision/life insurance; 401(k) match on first 3%
To apply	Send a resume and brief introduction to beth@callmeliz.co