Business Services Specialist
General Description:
The Business Services Specialist is responsible for contacting former students with accounts in arrears regarding payment options, providing backup for the Accounts Payable Manager and the Payroll Manager, and support to the CFO. Responsible for centralized purchasing including coordination and oversight of university paper orders and duplicating machines and processes.Essential Duties and Responsibilities:
- Contact former students with accounts in arrears and discuss payment arrangements. Maintain a consistent schedule of collection letters, phone calls and emails in order to maximize recovery of past due accounts.
- Responsible for preparing and monitoring payment plans on past due accounts and setup and maintenance of automatic ACH and credit card payments.
- Stay current on collection and bankruptcy laws and on the financial aid process including loan consolidation, rehabilitation, deferment, forbearance and collection.
- Responsible for managing loans in the Perkins program and work towards closing out the program within the next two years.
- Responsible for reviewing and approving centralized purchases from various university departments. Responsible for monitoring pricing and quality of various supplies and maintaining a stock of frequently used items for distribution. Responsible for inventory reconciling and monthly billing to departments.
- Responsible for duplicating and other business machines in the duplicating area of the academic building and other contracted machines throughout the campuses. Assures machines are in working order, placing service calls as needed. Assist with vendor bid process and selection.
- Run regular print/copy reports for billing verification and allocation to departments and divisions.
- Responsible for paper orders for the university and coordination of paper delivery to university departments.
- Act as the main point of contact for office supply vendors, printer vendor, loan servicing provider, and collection agencies.
- Prepare and produce associated reports as directed by the CFO.
- Prepare purchase orders for payment on various university invoices.
- Cross-train on accounts payable process with Staff Accountant and provide backup, support and coverage during absences. Stay up-to-date on changes in the process.
- Cross-train on payroll processing with the Payroll Manager and provide backup, support, and coverage in the manager’s absence. Stay up-to-date on changes in the process.
- Provide assistance to the CFO with the operations of the general ledger, reconciliation of university accounts, and annual audit preparation.
- Other duties as assigned.
Position Requirements:
- Bachelor’s degree with an emphasis in business, finance, or accounting and familiarity with computer operations is preferred.
- Previous experience in collections is highly desirable.
- An understanding of higher education accounting and financial aid processes is preferred.
- Ability to learn quickly and apply learned training skills to job responsibilities immediately.
- Experience with accounts payable processing and/or payroll processing preferred.
- Ability to exercise basic human relations skills in performing customer service duties and dealing with varied constituencies on and off campus.
Typical Physical Demands:
- Ability to lift, push, or pull up to 25 pounds.
- Ability to speak and read English fluently.
- Ability to hear.
- Ability to use a computer and university databases and systems.
- Effective mobility skills required to move about freely and quickly in office and on campus.
Work Schedule:
This is a non-exempt, 40 hours per week, 12-month position with occasional overtime required.
